Implementation of a Custom B2B Portal for Favs

Overview

Customer

Favs is a company specialized in the distribution of laboratory equipment, including measuring instruments, glassware, storage units, and other essential components for university laboratories throughout Italy.

https://www.favs.it/

Headquarters:

Bologna- Italy

Industry:

Scientific laboratory equipment trade

Favs faced the need to optimize the management process of quotation requests coming from university laboratories.
Each university department is divided into multiple labs, each with specific needs and requiring access to personalized pricing and dedicated offers.
The required system had to:

• Provide dedicated access credentials for each laboratory

• Allow browsing of a vast and complex product catalog

• Support the creation and archiving of structured quotation requests

• Comply with public sector regulations, requiring that orders be processed exclusively through the MEPA portal

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Additionally, the integration needed to efficiently manage a large amount of data already stored in the company’s ERP system (SAM) without increasing the client’s workload.

What Are APIs and Why Are They Crucial for Favs?

APIs (Application Programming Interfaces) are interfaces that allow different software systems to communicate smoothly, securely, and in a structured way.
They act as a "bridge" between applications, enabling data exchange and operations without human intervention.

Thanks to APIs, the SAM ERP at Favs can provide all necessary information to the B2B portal, making the update and data management process fully automated and error-free.

In Favs’ Case, the Custom APIs Allow the Portal To:

• Query the ERP daily: APIs pull updated data directly from the company’s central system, ensuring that every new product, change, or update is instantly available on the portal.

• Handle complex data: Favs distributes products with detailed technical information, high-resolution images, and specific documentation. APIs process and organize this data for easy access by portal users.

• Filter and personalize information: Not all information should be visible to all users. APIs apply filtering logic to distinguish between public data and restricted data available only to authorized users.

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An Optimized Catalog for Easy Browsing

We developed an advanced, highly intuitive user interface designed to offer a smooth and effective browsing experience through Favs’ vast product catalog.
This solution simplifies access to information and enables fast and accurate consultation—even when dealing with a complex data structure.

This advanced interface has turned the portal into an essential tool that not only reduces search time for users but also improves Favs’ operational efficiency by minimizing technical and commercial support requests.

With a well-structured navigation system and a powerful search engine, the portal is more than a catalog—it’s a true work tool that enhances the purchasing experience and simplifies clients’ daily tasks.

Secure and Personalized Access

We implemented a secure area specifically designed for the needs of scientific laboratories, offering controlled and personalized access.
This section is the core of the B2B platform, offering advanced features that improve both operational efficiency and usability.

Each lab can access the portal using unique credentials provided by Favs’ admin team. This ensures that only authorized users can view confidential information, such as custom pricing, technical data, and personalized offers.

• Hierarchical Structure: The authentication system is designed to match the organizational complexity of university departments, enabling each lab to manage its own requests.

• Multi-Account Management: Labs with multiple users can create separate profiles with shared access and activity tracking.